FREQUENTLY ASKED QUESTIONS

We are open Tuesday thru Saturday from 9:00am - 5:30pm.

Our studio is located in Littleton near C-470 and Platte Canyon. The address is 6044 W. Canyon Ave., Littleton CO 80128.

Our sessions are available by appointment only. To see availability and schedule a session, please click here:  BOOK NOW

When you book a session, that time is reserved exclusively for you and no one else is able to book that time. Please remember that last-minute rescheduling can be challenging when filling vacant slots. We do understand that things come up unexpectedly so if you need to reschedule the terms are as follows:

Rescheduling Policy:

• Rescheduling requests made between 48 and 25 hours before the session will incur a $25 rescheduling fee.
• Rescheduling requests made and no-call/no-shows within 24 hours or less before the session will incur a $50 rescheduling fee.
• Please note that sessions can only be rescheduled twice. After that, a full session fee must be paid to rebook.

When you book a session, that time is reserved exclusively for you and no one else is able to book that time. Please remember that last-minute cancellations can be challenging when filling vacant slots. We do understand that things come up unexpectedly and consequently, we've outlined our policy regarding refunds and rescheduling fees for late cancellations below:

Cancellation Policy:

• Cancellations made 72 hours or more before the scheduled appointment are eligible for a 100% refund.
• Cancellations between 48 and 25 hours before the scheduled appointment qualify for a 50% refund.
• Cancellations made within 24 hours or less of the scheduled appointment are not eligible for a refund.

After your session, we will schedule you a time to review your images, either in our comfortable salesroom on a large screen (recommended) or via Zoom. This is when you will select all the images and/or products you want to order, so make sure all decision makers are present.

Your images will be delivered within 4 weeks of the date you placed your order. We send your images to our highly skilled retouchers in Europe and then returned to us for our final in-house artist touches. Please note if you order a product that requires extensive approval, it can affect your delivery date.

We sure do! We have a no-interest payment plan so you can capture these timeless moments at an investment price that works with your budget.

Once your order is placed, changes or cancellations must be made within 48 hours. After this period, your order enters processing and can no longer be modified or refunded. Please note that no refunds, cancellations, or discounts will be provided under any circumstances once digital images have been delivered, as digital files are non-returnable.

Our goal is to create beautiful images that you love and are proud to display. If you are not satisfied with your images, please let us know so we have the opportunity to make it right.

Our standard policy is to offer a complimentary reshoot whenever possible. If a reshoot is not possible or appropriate, we may offer a partial or full refund depending on the circumstances.

If we are unable to reach a resolution that you are happy with, we reserve the right to issue a full refund and permanently delete the images from our servers. Once a full refund has been issued and the images have been deleted, they will no longer be available for purchase, download, reproduction, or future use by either the client or Sandy Puc’ Photography & Video, including for portfolio, sample, promotional, or marketing purposes.